Patient Access Representative Lead - Family Practice

Job Summary

Affords assistance in coordinating various activities such as scheduling, insurance verification, and pre-certification. Acts as a clinical liaison with physician practices and interacts with pre-visit services. Manages daily operations within the designated area.

Details of the Position

• Assigns tasks and manages priorities.
• Provides technical support and oversees staff schedules.
• Maintains quality of work and ensures timely completion of projects.
• Mentors staff and offers constructive feedback.
• Ensures compliance with policies and procedures.
• Provides leadership feedback on staff performance and assists with goal setting for the team.

What You Bring

• Demonstrated knowledge of Medical Terminology and CPT/ICD coding.
• Knowledge of insurance processes and regulations.
• Proficiency in using Microsoft Office applications, including Word, Excel, and Outlook (preferred).
• Ability to manage conflict effectively and professionally.
• Excellent time management skills, emphasizing meeting time-sensitive deadlines.
• Strong customer service and interpersonal skills.

Department / Location Specific Notes

PHMG Communities: Preference given to candidates with a strong background in customer service or a lead role in lieu of Patient Access Rep experience. PHMG Clinics – NW: Performs the job functions of Surgery Scheduler as part of the PAR Lead role.

Working Conditions

• Operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Mainly operates in an office environment.
• Communicates and exchanges accurate information.
• Close visual acuity required for preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Department Specific Notes

PHMG Communities: Preference given to candidates with a strong background in customer service or a lead role in lieu of Patient Access Rep experience. PHMG Clinics – NW: Performs the job functions of Surgery Scheduler as part of the PAR Lead role.

Benefits

• Full medical/dental/vision coverage.
• 403b retirement plan employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buyup coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits.
• Expanded EAP and mental health program.