Patient Access Representative Lead

Position Highlights

Position: Patient Access Representative Lead
Location: Skokie, IL
Full Time Hours: Monday-Friday, 11am to 7:30pm + rotating weekends and holidays

What You Will Do

• Lead and manage the patient access department, fostering a culture of excellence, collaboration, and continuous improvement.
• Supervise, mentor, and guide a team of patient access professionals, promoting accountability and teamwork.
• Perform and assist with advanced patient registration tasks, including handling complex patient registration scenarios.
• Affirm accuracy in the collection and entry of patient demographic and insurance information into the hospital's electronic health records system.
• Cookordinate and supervise patient appointment scheduling for various healthcare services, ensuring efficient scheduling practices.
• Supervise and guide insurance verification processes, including resolving complex insurance-related issues.
• Verify patient insurance coverage and eligibility, ensuring the accuracy of policy information.
• Collaborate with insurance providers and billing teams on verification matters.
• Provide guidance to the patient access team on effective patient communication, addressing patient questions and concerns.
• Assist in training and mentoring newer patient access representatives.
• Develop and implement strategies to enhance the patient experience, including minimizing wait times and ensuring a welcoming environment.

What You Will Need

• Associates Degree in Health Administration
• Required 3-5 years of experience in patient access, healthcare administration, or a related field.
• Experience using patient registration and scheduling systems.

Benefits

• Career Pathways to Promote Professional Growth and Development
• Variety of Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off
• Community Involvement Opportunities

Pay

The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.