Patient Access Representative, Lead

About the role

The Patient Access Representative Lead oversees front‑desk operations and serves as the primary point of contact for individuals entering the clinic. This role ensures consistent workflows by greeting and directing patients, maintaining records, and handling cashier-related tasks.

Responsibilities

• Coordinate appointment scheduling across departments, preparing daily schedules for clinicians, and ensuring all appointments are accurately managed.
• Adjust schedules when changes occur and notify patients accordingly.
• Oversee appointment scheduling for new and established patients across all departments.
• Maintain clinician and patient schedule changes and update the system promptly to reflect adjustments.
• Collect and verify required registration information from patients or legally authorized individuals, including demographics and insurance details.
• Ensure accuracy of submitted documentation by requesting appropriate identification, insurance cards, and related materials to support patient safety and prevent errors.
• Assign correct medical record numbers and select accurate patient profiles to avoid duplicate records.
• Respond to routine registration questions and provide clear explanations of applicable procedures.
• Identify insurance coverage gaps by conducting eligibility checks to reduce claim denials.
• Determine co‑pays and deductibles through appropriate insurance verification processes.
• Collect required payments at the time of service to support timely revenue cycle operations.

Qualifications

• A high school diploma or equivalent
• 2-3 years of front‑office medical experience (preferred)
• At least 12 months in a service‑oriented role
• Medical Assistant background is beneficial
• Strong communication and organizational abilities
• Professional phone interaction skills

Skills

• Ability to manage multiple tasks simultaneously
• Attention to detail
• Knowledge of medical terminology and billing processes

Benefits

• Competitive salary
• Annual incentives
• Retention bonus
• Medical, dental, and vision coverage
• Retirement plan with employer match
• Paid time off
• Paid holidays
• Company‑issued uniforms
• Professional development opportunities
• Continuing education opportunities
• Eligibility for loan‑repayment programs
• Additional benefits as offered

Schedule

• Full-time
• Day shift

Pay

• $16.00 - $22.00 / hour