Lead Patient Access Representative

The Lead serves as a department resource to registration and financial counseling staff, leading by example and pursuing goals under the direction of management.

Responsibilities

• Provides guidance and support to registration and financial counseling staff.
• Manages workflow and ensures smooth operations within the department.
• Ensures accurate and timely processing of registrations and financial transactions.
• Communicates effectively with patients/guarantors, insurance companies, and physicians.
• Verifies insurance claims and handles collections and billing processes.
• Leads by example, demonstrating exceptional registration, communication, and teamwork skills.

Requirements

• Two years of previous work-related experience in a physician, medical office, or hospital registration and/or financial counseling setting with insurance verification, collections, and/or billing.
• Experience in leadership or supervision, along with a college degree or evidence of continuing education, is preferred.
• Attention to detail, excellent verbal and written communication skills, and the ability to communicate effectively and tactfully with various stakeholders.
• Strong computer skills, including proficiency in Microsoft Office.
• Ability to work independently and exercise independent judgment.
• Mature, dependable, and conscientious behavior.
• Confidentiality maintained at all times.
• Bilingual skills are preferred.

Qualifications

• A high school diploma or GED is preferred.
• Knowledge and skills in attention to detail, effective communication, and problem-solving.
• Basic computer skills, including familiarity with Microsoft Office.
• Physical abilities to perform essential job functions, such as using a computer, ten-key, copy machine, fax machine, and credit card device.

Skills

• Excellent verbal and written communication skills.
• Attention to detail and accuracy in handling registrations and financial transactions.
• Ability to follow directions and comprehend complex issues.
• Good English language skills, including spelling, reading, and mathematical skills.
• Strong computer skills, including proficiency in Microsoft Office.
• Independent work capability and the ability to exercise independent judgment.
• Mature, dependable, and conscientious behavior.
• Confidentiality maintained at all times.

Benefits

N/A

Pay

PAY RANGE $23.40- $32.18