Lead Patient Access Representative

Description The Lead Patient Access Representative serves as a working leader within the Patient Access team, helping to ensure exceptional patient experiences, efficient front-office operations, and strong revenue cycle support. This role performs all core Patient Access Representative functions while providing day-to-day guidance, training, quality oversight, and operational support. The Lead acts as a liaison between clinical and administrative teams, promotes service excellence, and helps ensure scheduling, registration, insurance verification, and patient financial processes are completed accurately and timely. Requirements Key Responsibilities: Serve as a lead resource for Patient Access team members, providing day-to-day guidance, support, and training. Perform patient registration, appointment scheduling, insurance verification, and benefit validation. Monitor provider schedules and patient flow to ensure efficient operations and timely access to care. Assist with onboarding and training new Patient Access Representatives on processes, systems, and service expectations. Support point-of-service collections and educate patients regarding financial responsibilities. Review work queues and assigned tasks to ensure timely completion and follow-up. Conduct quality assurance audits, including registration accuracy, insurance verification, and sliding fee scale documentation. Address and resolve patient concerns with professionalism and a commitment to service excellence. Collaborate with clinical and administrative teams to improve workflows and enhance the patient experience. Assist leadership with monitoring departmental performance, identifying operational challenges, and implementing process improvements. Ensure compliance with organizational policies, regulatory requirements, patient privacy standards, and revenue cycle best practices. Act as a role model for customer service, professionalism, teamwork, and organizational values. Support special projects, reporting needs, and other duties as assigned to promote operational efficiency and patient satisfaction.