Patient Access Rep - St. Bernard Parish Hospital- Outpatient - FT - Mon-Fri 7:45am-4:15pm

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Reporting to the Registration Team Lead, you'll greet patients and guests courteously, initiate scheduling, and ensure accurate patient information is maintained.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gathers and inputs patient/guarantor demographic and financial information; explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Performs financial analysis of each case and informs patient of financial responsibility.
• Balances cash drawer daily, prepares deposit slips and follows closing cash drawer process at the end of each shift.
• Demonstrates respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Qualifications

• High school diploma or equivalent.
• Associate’s Degree preferred.

Skills

• Computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Proficiency with Windows-style applications, various software packages specific to role and keyboard.
• Clerical skills and exhibit technical knowledge of healthcare insurance benefits, various payor guidelines on referral and authorization processes as well as have current knowledge of Federal, State and Local billing regulations.
• Skills to effectively present information and respond to questions from patients and customers, with proficiency.
• Skills to solve practical problems and deal with high stress situations while maintaining a high quality of professionalism.
• Good organizational, time management, and conflict resolution skills.
• Excellent decision making skills; good analytical skills with a strong attention to detail are necessary.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Benefits

At Ochsner Health, we offer competitive compensation and comprehensive benefits, including health insurance, retirement plans, paid time off, and more. Join us in making a difference!

Pay

Competitive salary based on experience and qualifications.

Schedule

Flexible schedule to accommodate your needs.