Patient Access Rep- Baptist Hospital - PRN - Open Availability 2:30pm-7:00am Including Weekends and Holidays

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Reporting directly to the Patient Services Manager, you'll greet patients and guests with courtesy, initiate scheduling, and ensure smooth check-in processes. Your role will also involve verifying patient information, processing payments, and providing exceptional customer service.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships, and resolve conflicts professionally.
• Adapt to different patient populations, ensuring privacy and clear communication.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a customer service role.
• High school diploma or equivalent preferred, with an associate’s degree being a plus.
• Proficiency with Windows-style applications and healthcare-specific software.
• Strong interpersonal and communication skills, with the ability to handle high-stress situations.
• Basic computer skills, including data entry and information retrieval.

Qualifications

• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
• Excellent organizational, time management, and decision-making skills.
• Ability to work collaboratively with other departments and adapt to changing priorities.

Skills

• Effective verbal and written communication skills.
• Proficiency with various software packages relevant to the role.
• Technical knowledge of healthcare insurance benefits and payer guidelines.
• Sound judgment and the ability to handle difficult situations professionally.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Health, dental, and vision insurance plans.
• Paid time off and holidays.
• Flexible spending accounts (FSAs).
• Retirement savings plans.
• Employee assistance programs.

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate patient needs.