Patient Access Rep - Baptist Clinic - Availability 6AM-8PM

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Reporting to the Registration Team Lead, you'll greet patients and guests courteously, initiate scheduling, and ensure smooth check-in processes. Your role will involve collecting accurate patient information, verifying insurance details, and ensuring patient satisfaction. You'll also handle financial transactions and maintain a professional demeanor.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships, and resolve conflicts professionally.
• Adapt to different patient populations, respecting privacy and adapting communication styles.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, or similar customer service-related environment.
• Experience in front-line registration, financial counseling, or similar roles involving direct patient interaction.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills, with proficiency in presenting information clearly and professionally.
• Proficiency with Windows-style applications and software packages specific to the role.
• Clerical skills and knowledge of healthcare insurance benefits, referral and authorization processes, and current billing regulations.
• Strong interpersonal skills and the ability to solve practical problems under high-stress situations.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Qualifications

• High school diploma or equivalent.
• Prior experience in a healthcare setting preferred.
• Preferred certifications: CHAM, CHAA, or Medical Assistant certification.

Skills

• Computer skills and dexterity for data entry and retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software packages specific to the role.
• Clerical skills and knowledge of healthcare insurance benefits, referral and authorization processes, and current billing regulations.
• Strong interpersonal skills and the ability to solve practical problems under high-stress situations.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health, wellness, and financial security. This includes:

• Health Insurance
• Retirement Savings Plans
• Employee Assistance Programs
• Flexible Spending Accounts
• Telemedicine Services
• Wellness Programs

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate patient needs.