Patient Access Rep- Baptist Hospital Department- PRN- Open Availability 6am-7:00pm Including Weekends and Holiday

About the role

We're looking for someone who can greet patients and guests in a courteous manner, initiate scheduling, and complete the check-in process. You'll also verify accurate identification and demographic data, collect payments, and improve patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis of each case and inform patients of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapt behavior to the specific patient population, including respecting privacy, adapting explanations, requesting permissions, and using appropriate communication styles.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment.
• Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Qualifications

• High school diploma or equivalent.
• Prioritize patient care and satisfaction.
• Strong interpersonal and communication skills.
• Proficiency with Windows-style applications and various software packages specific to role.
• Clerical skills and knowledge of healthcare insurance benefits, referral and authorization processes.
• Knowledge of Federal, State, and Local billing regulations.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling/escalating difficult situations.

Skills

• Effective verbal and written communication skills.
• Computer skills and dexterity required for data entry and retrieval of information.
• Strong organizational, time management, and conflict resolution skills.
• Excellent decision-making skills; good analytical skills with a strong attention to detail.

Benefits

At Ochsner, we offer a comprehensive benefits package that includes:

• Health insurance
• Retirement plans
• Employee assistance programs
• Flexible spending accounts
• Telemedicine access
• Wellness programs

Pay

Compensation is commensurate with experience.

Schedule

This is a full-time position with standard working hours.

Equal Opportunity Employer

Ochsner Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.