Patient Access Rep - Emergency Department - Night Shift - Part Time - St. Bernard Parish Hospital

About the role

We're looking for someone who can greet patients and guests in a courteous manner, initiate scheduling appointments, and handle the check-in process. You'll also verify accurate identification and demographic data, assist with insurance verification, and improve patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships and conflict resolution.
• Adapt to different patient populations and maintain a professional demeanor.

Requirements

• Minimum of 1 year of experience in a healthcare customer service-related environment.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.

Qualifications

• High school diploma or equivalent.
• Associate’s Degree preferred.

Skills

• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software packages specific to role.
• Strong interpersonal skills.
• Technical knowledge of healthcare insurance benefits and payor guidelines.
• Ability to solve practical problems and handle high-stress situations.
• Excellent decision-making skills and attention to detail.
• Collaborative working abilities.
• Sound judgment in handling/escalating difficult situations.

Benefits

At Ochsner Health, we offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

The schedule for this role is flexible and may vary based on department needs.