Patient Access Rep - Evening Shift
Employment Type: Full-time
Shift: 40 hours per week, evenings (Monday–Friday 3:00 PM–11:30 PM). Every other weekend and holiday required.
About the role
The primary function of the position is to greet, pre-register and/or register patients in a courteous and professional manner, verify insurance benefits, and check for the necessity of pre-certification, authorization, and referral. Perform medical necessity checks where needed. Secure patient signatures for required hospital forms and collect the patient’s financial responsibility when required. The position is also responsible for providing professional, quality customer service, timely resolution to customer problems, and coordination of services to all customers. This position communicates revenue-cycle related issues to patients, physicians, physician office staff, and other hospital colleagues.
Rotates into various areas of patient access and may work a variety of shifts, including outpatient, emergency room, and/or inpatient registration functions. Provides general information to hospital colleagues, patients, and families, and ensures that patients meet financial requirements. Obtains accurate patient demographic and insurance information to provide timely submission of all encounters as well as excellent patient-focused customer service. Communicates effectively to service-delivery areas to maximize patient flow and customer service.
Requirements
- High school diploma or equivalency
- Associate degree (preferred)
- Minimum one (1) year experience in insurance verification and medical office/hospital customer service
- HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire
Benefits
- Comprehensive benefit packages, including medical, dental, vision, and mental health coverage
- Paid time off
- 403B retirement savings program
- Education assistance
- Voluntary benefits (pet insurance, accident insurance, hospital indemnity, and others) available from the first day of employment
- Work/life balance with flexible schedules
- Free onsite parking
- Referral Rewards Program
About Us
St. Mary Medical Center is a 53-acre, state-of-the-art facility comprising more than 700 physicians, nearly 3,000 colleagues, and 1,100 volunteers committed to providing quality care delivered with compassion and respect. St. Mary attracts top doctors, introduces cutting-edge technologies, and implements advanced procedures to meet the healthcare needs of the people it serves, including the nearly 630,000 residents of Bucks County.