Patient Access Rep – Ochsner Lafayette General Orthopedic Hospital 3P-1130P - Includes Weekends and Holidays

About the role

We're looking for someone who can greet patients and guests, handle check-ins, and manage patient registrations. You'll also help with financial aspects, ensuring accurate information and smooth transactions.

Responsibilities

• Create and activate patient scheduling, clinic registration, or hospital admission processes.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships.
• Adapt to different patient populations and maintain a professional demeanor.

Requirements

• Minimum of 1 year of experience in a healthcare setting, preferably in a customer service role.
• High school diploma or equivalent.
• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and software specific to the role.
• Clerical skills and knowledge of healthcare insurance benefits and payor guidelines.
• Ability to solve practical problems and handle high-stress situations.
• Excellent decision-making and analytical skills.
• Good organizational and time management skills.
• Ability to work collaboratively with other departments.

Qualifications

• High school diploma or equivalent.
• Associate’s degree preferred.
• Experience in a hospital, clinic, medical office, business services/revenue cycle, or similar role.
• Preferred certifications: CHAM, CHAA, Medical Assistant certification.

Skills

• Strong interpersonal skills.
• Effective verbal and written communication skills.
• Proficiency with Windows-style applications and relevant software.
• Knowledge of healthcare insurance benefits and payer guidelines.
• Ability to solve practical problems and handle high-stress situations.
• Excellent decision-making and analytical skills.
• Good organizational and time management skills.
• Ability to work collaboratively with other departments.

Benefits

At Ochsner Health, we offer competitive compensation and benefits, including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience and qualifications.

Schedule

Hours vary based on department needs, but typically include standard daytime hours.

Equal Opportunity Employer

Ochsner Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.