Patient Access Rep – Ochsner Lafayette General Hospital 3P-1130P - Includes Weekends and Holidays

About the role

We're seeking a dynamic and compassionate individual to join our team as a Patient Service Representative. Reporting directly to the Registration Team Lead, you'll greet patients and guests in a courteous manner, initiate scheduling, and ensure smooth check-in processes. Your role is crucial in ensuring accurate patient information is captured and maintained, supporting efficient financial transactions, and enhancing overall patient satisfaction.

Responsibilities

• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Gather and input patient/guarantor demographic and financial information accurately.
• Explain insurance benefits and collect co-pays, deductibles, and self-pay portions due.
• Perform financial analysis and inform patients of their financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process.
• Demonstrate respect and cooperation in all staff relationships, and resolve conflicts professionally.
• Adapt to different patient populations, ensuring privacy and clear communication.
• Other related duties as required.

Requirements

• Minimum of 1 year of experience in a hospital, clinic, medical office, or similar customer service environment.
• Certification in Healthcare Access Manager (CHAM), Certification in Healthcare Access Associate (CHAA), or Certification as a Medical Assistant (or other medical specialty-based certification) preferred.
• Effective verbal and written communication skills, with proficiency in Windows-style applications and various software packages.
• Strong interpersonal skills, with the ability to solve practical problems and handle high-stress situations.
• Excellent decision-making skills and attention to detail.
• Ability to work collaboratively with other departments.

Qualifications

• High school diploma or equivalent.
• Associate’s degree preferred.
• Proficiency with healthcare insurance benefits and payer guidelines.
• Knowledge of Federal, State, and Local billing regulations.

Skills

• Computer skills and dexterity for data entry and information retrieval.
• Effective verbal and written communication skills.
• Strong interpersonal skills for presenting information clearly and professionally.
• Technical knowledge of healthcare insurance benefits and payer guidelines.
• Ability to adapt behavior to specific patient populations.

Benefits

At Ochsner Health, we offer a comprehensive benefits package designed to support your health and well-being. This includes:

• Health Insurance
• Retirement Savings Plan
• Flexible Spending Accounts
• Employee Assistance Programs
• Continuing Education Reimbursement

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate patient needs.