Patient Access Rep - Ben Taub EC -3rd Shift: 10:30PM - 7:00AM

About Us

Harris Health is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, with a focus on low-income uninsured and underinsured patients, through acute and primary care, wellness, disease management and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health's robust network of 39 clinics, health centers, specialty locations and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet® nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers, and its strong partnership with nationally recognized physician faculty, residents and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

At Harris Health, we prioritize the well-being of our most valuable asset—our people—ensuring a culture of compassion, collaboration and excellence in serving Harris County's most in need. With integrity and accountability at our core, we commit to 'leading with love', embodying our dedication to quality care, education, and a steadfast respect for every individual's contribution to our mission.

About the Role

Patient Access Representative is primarily responsible for completing an efficient and organized registration, admission and insurance verification of all inpatients and outpatients. Excellent customer service and ensuring that accurate information is collected. Informs patients and assures they are aware of their rights as determined by HIPAA regulations and Harris Health System policy. Ensures all accounts contain comprehensive and accurate data to provide for timely billing and optimal reimbursement.

Responsibilities

• Complete efficient and organized registration, admission, and insurance verification for all inpatients and outpatients.
• Provide excellent customer service and collect accurate patient information.
• Inform patients of their rights as determined by HIPAA regulations and Harris Health System policy.
• Ensure all accounts contain comprehensive and accurate data for timely billing and optimal reimbursement.
• Handle detail work accurately and rapidly, and effectively multi-task.
• Communicate effectively with patients, physicians, family members, and co-workers in a customer service-focused manner.

Requirements

• High School Diploma or GED.
• 1 year of experience in a customer service-oriented environment.
• Above average verbal communication skills with heavy public contact.
• Proficiency in PC and MS Word.
• Strong mathematical skills.
• Ability to work with little supervision and handle stressful situations.
• Excellent people skills and ability to apply language of caring principles.

Schedule

• Weekends
• Flexible
• Eligible for telecommute
• Overtime as required

Other Requirements

• Able to work with little supervision.
• Handle stressful situations effectively.
• Strong people skills and customer service focus.
• Ability to communicate effectively with diverse stakeholders.
• Proficient in handling detail work accurately and rapidly.
• Effective multi-tasking abilities.

Equipment Operated

• PC