Patient Access & Pre-Access Manager

About the role

The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. This position pays between $56,800.00 - $78,875.00 based on experience.

Responsibilities

• Directly manage the operations for the admitting, registration, and financial services departments at the acute care locations.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and provide excellent customer service.
• Manage Financial Service Representatives to ensure proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by financial oversight departments.
• Develop and manage departmental staffing needs.
• Prepare monthly reports as requested.
• Establish departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Collaborate with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Assist in the development of dyad-reporting patient access staff.
• Provide training, education, goal setting, and performance interventions as necessary to ensure adequate performance.

Requirements

• Minimum 2 – 3 years’ management experience in healthcare industry.
• Preferred area of study: Healthcare Management / Administration.
• Experience with Microsoft is a must.
• Ability to balance numerous priorities, requiring great skills in prioritization.
• Advanced usage of AI and the management of teams using AI to lean in to process and technological improvements.

Qualifications

• Education Level: Bachelor’s Degree or Equivalent Experience.
• Experience with patient access and call center preferred.
• Strong understanding of healthcare regulations and compliance.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Skills

• Microsoft Office Suite.
• Strong analytical and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Knowledge of healthcare regulations and compliance.
• Experience with AI and its application in healthcare settings.

Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Professional certifications and tuition reimbursement opportunities.
• Quarterly and annual incentive programs for all employees.
• Great Place to Work certified.

Pay

This position pays between $56,800.00 - $78,875.00 based on experience.

Schedule

Flexible schedule to accommodate both remote and in-office work options.