Patient Access & Pre-Access Manager

The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction. Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture. Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.

Responsibilities

• Directly manage operations for admitting, registration, and financial services departments at acute care locations.
• Oversee admitting staff responsible for assigning accurate MRNs, completing medical necessity/compliance checks, providing patient instructions, collecting insurance information, processing physician orders, and delivering excellent customer service.
• Manage Financial Service Representatives to ensure proper accounting processes, balanced cash drawers, timely deposits, accurate posting to patient accounts, and completion of required logs.
• Develop and manage departmental staffing needs and prepare monthly reports as requested.
• Establish departmental goals with staff to optimize performance, improve operations, increase customer satisfaction, and meet financial goals.
• Coordinate employee work schedules to provide adequate daily staffing coverage.
• Collect, interpret, and communicate performance data using various tools and systems to make informed decisions on achieving performance goals.
• Collaborate with internal and external customers to make key decisions impacting the organization or individual patients.
• Work closely with ancillary departments to maintain positive relations and ensure revenue cycle goals are achieved.
• Assist in developing dyad-reporting patient access staff, providing training, education, goal setting, and performance interventions.

Requirements

• Bachelor’s Degree or equivalent experience preferred in Healthcare Management/Administration.
• Minimum 2–3 years of management experience in the healthcare industry.
• Patient Access experience preferred.
• Proficiency in Microsoft applications is required.
• Strong prioritization skills to balance numerous priorities.
• Ability to understand and master computer applications and work with IT to meet departmental technological needs.
• Patient Access experience with managed care/insurance and Call Center experience highly preferred.
• Demonstrated advanced usage of AI and management of teams using AI for process and technological improvements, including exploration, experimentation, and application of AI.

Benefits

• Bonus incentives.
• Paid certifications.
• Tuition reimbursement.
• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities, including earning a professional certification relevant to your field.
• Quarterly and annual incentive programs for high-performing employees.

Pay

This position pays between $56,800.00 and $78,875.00 based on experience.

About the Company

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions and a comprehensive suite of point solutions to clients nationwide. Ensemble is committed to keeping communities healthy by ensuring hospitals remain financially strong, with a focus on meaningful human interactions in healthcare.

Ensemble’s core values include:

• Customer Obsession: Consistently provide exceptional experiences by understanding and exceeding the needs of clients, patients, and colleagues.
• Embracing New Ideas: Continuously innovate by fostering creativity, experimentation, and emerging technology.
• Striving for Excellence: Execute at a high level by demonstrating the “Best in KLAS” Ensemble Difference Principles and delivering outstanding results.

Ensemble has received numerous awards, including:

• Five-time winner of “Best in KLAS” (2020–2022, 2024–2025).
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021–2024).
• 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019–2024).
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024).
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022–2023).
• Energage Top Workplaces USA (2022–2024).
• Fortune Media Best Workplaces in Healthcare (2024).
• Monster Top Workplace for Remote Work (2024).
• Great Place to Work certified (2023–2024).