Manager, Patient Access & Pre-Access
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are.
About the role
The Patient Access & Pre-Access Manager oversees strategic and operational functions for patient access and pre-access teams, ensuring alignment with revenue cycle goals and regulatory standards. Manages multi-site operations, monitors KPIs, and drives process improvements that enhance efficiency and patient satisfaction. Develops and manages departmental budgets, ensures compliance, and partners with leadership to implement initiatives that optimize front-end workflows. Leads recruitment, onboarding, and professional development for supervisors and staff, provides coaching and performance feedback, and fosters team engagement to build a high-performing culture. Serves as a liaison for internal and external stakeholders, resolves escalated issues, and promotes collaboration to achieve organizational objectives.
Responsibilities
- Oversee strategic and operational functions for patient access and pre-access teams.
- Ensure alignment with revenue cycle goals and regulatory standards.
- Manage multi-site operations and monitor KPIs.
- Drive process improvements to enhance efficiency and patient satisfaction.
- Develop and manage departmental budgets.
- Ensure compliance with relevant regulations.
- Partner with leadership to implement initiatives that optimize front-end workflows.
- Lead recruitment, onboarding, and professional development for supervisors and staff.
- Provide coaching and performance feedback.
- Foster team engagement to build a high-performing culture.
- Serve as a liaison for internal and external stakeholders.
- Resolve escalated issues and promote collaboration to achieve organizational objectives.
Qualifications
Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; and time in position.
Benefits
- Comprehensive benefits package designed to support physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
- Culture rooted in collaboration, growth, and innovation.
- Professional development opportunities, including earning a professional certification relevant to your field and tuition reimbursement.
- Quarterly and annual incentive programs for employees who exceed expectations.
About Ensemble
Five-time winner of “Best in KLAS” (2020-2022, 2024-2025), Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021-2024), 22 HFMA MAP Awards for High Performance in Revenue Cycle (2019-2024), Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024), Clarivate HBI Revenue Cycle Awards (2020, 2022-2023), Energage Top Workplaces USA (2022-2024), Fortune Media Best Workplaces in Healthcare (2024), Monster Top Workplace for Remote Work (2024), and Great Place to Work certified (2023-2024).
Ensemble is an equal employment opportunity employer and provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.