Manager, Patient Access & Pre-Access

About the role

The Manager of Patient Access is responsible for planning, developing, organizing, and managing the Patient Access department and is responsible for performance and effectiveness of these department(s). The Manager will be responsible for the coaching and development of all staff performing these functions and implementing short and long-term plans and objectives to improve customer service and collect quality information. As a subject matter expert, this person must provide leadership and contribute to the revenue cycle and organizational goals and is responsible for meeting the mission and goals of Ensemble Health Partners, as well as meeting regulatory compliance requirements. The Manager of Patient Access will work closely with the Director of Patient Access to align processes and procedures with Ensemble Health Partners policies at an assigned facility or market.

Responsibilities

• Directly manage operations for admitting, registration, and financial services departments at acute care locations.
• Oversee admitting staff: assigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and delivering excellent customer service.
• Manage Financial Service Representatives: ensure proper accounting processes, balance cash drawers, deposit money timely and post accurately to patient accounts, and complete/submit proper logs as requested by Financial oversight departments.
• Develop and manage departmental staffing needs.
• Prepare monthly reports as requested.
• Establish departmental goals with staff to optimize performance, meet organizational objectives, improve operations, increase customer satisfaction, and meet financial goals.
• Coordinate employee work schedules to provide adequate daily staffing coverage.
• Collect, interpret, and communicate performance data using various tools and systems; use data to make decisions to achieve performance goals.
• Work with internal and external customers to make key decisions impacting the organization or individual patients.
• Collaborate closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Assist in the development of dyad-reporting patient access staff.
• Provide training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
• Perform other duties as assigned.

Requirements

• Minimum 2–3 years management experience in healthcare industry.
• Patient Access experience with managed care/insurance or call center preferred.
• Experience with Microsoft Office suite required.
• Ability to balance numerous priorities with strong prioritization skills.
• Ability to understand and master numerous computer applications, and understand information technology enough to work with IT to ensure departmental technological needs are met.
• Demonstrated advanced usage of AI and management of teams using AI to drive process and technological improvements, including exploration, experimentation, and application of AI.

Qualifications

• Bachelor's Degree or equivalent experience in Healthcare Management/Administration (preferred).

Certifications

• Certified Revenue Cycle Representative (CRCR) certification required.
• Certified Healthcare Access Manager (CHAM) certification required.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits package (healthcare, time off, retirement, well-being programs)
• Career advancement opportunities
• Professional development: each associate earns a professional certification relevant to their field
• Quarterly and annual incentive programs for employees who exceed expectations

Pay

This position pays between $63,100 – $78,875 based on experience.

Schedule

This is an on-site role; candidates must be able to work on-site at Ardent – Hillcrest Claremore in Claremore, OK.

Company recognition

• Five-time winner of “Best in KLAS” (2020–2022, 2024–2025)
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution (2021–2024)
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle (2019–2024)
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment (2024)
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance (2020, 2022–2023)
• Energage Top Workplaces USA (2022–2024)
• Fortune Media Best Workplaces in Healthcare (2024)
• Monster Top Workplace for Remote Work (2024)
• Great Place to Work certified (2023–2024)