Manager, Patient Access & Pre-Access

Career Opportunity Offering

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits
Career Advancement

This position pays between $63,100 - $78,875/yr based on experience

Job Responsibilities

• Directly manage operations for the admitting, registration, and financial services departments at the acute care locations.
• Assign accurate MRNs, complete medical necessity/compliance checks, provide patient instructions, collect insurance information, receive and process physician orders, and provide excellent customer service.
• Manage Financial Service Representatives and ensure proper accounting processes are followed, cash drawer is balanced, money is deposited timely and posted accurately to patient accounts, and proper logs are completed and submitted as requested by Financial oversight departments.
• Develop and manage departmental staffing needs.
• Prepare monthly reports as requested.
• Establish departmental goals with the staff to optimize performance and meet organizational while improving operations to increase customer satisfaction and meet financial goals of the organization.
• Cook up employee work schedules to provide adequate daily staffing coverage.
• Collect, interpret, and communicate performance data using various tools and systems, while also using this data to make decisions on how to achieve performance goals.
• Work with internal and external customers to make key decisions, impacting either the whole organization or an individual patient.
• Work closely with ancillary departments to establish and maintain positive relations to ensure revenue cycle goals are achieved.
• Aid in the development of dyad-reporting patient access staff.
• Provide training, education, goal-setting, and performance interventions as necessary to ensure adequate performance.
• Perform other duties as assigned.

Employment Qualifications

• Certified Revenue Cycle Representative (CRCR) certification
• Certified Healthcare Access Manager (CHAM) certification

Preferred Education: Bachelor's Degree or Equivalent Experience in Healthcare Management/Administration

Experience we Love:

• Minimum 2 – 3 years’ management experience in healthcare industry
• Patient Access experience with managed care/insurance or call center preferred
• Experience with Microsoft a must
• Ability to balance numerous priorities, therefore requiring great skills in prioritization
• Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI