Patient Access Operations Coordinator

We need to output HTML fragment with sections: About the role? Actually we need to use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have content: Department info, Arrival Outpatient Status, Full time, Benefits Eligible Yes, Hours Per Week 40, Schedule Details/Additional Information Variable Shifts, Pay Range $22.90 - $34.35, Major Responsibilities (list), Minimum Job Requirements (Education, Certification, Experience, Knowledge/Skills/Abilities), Physical Requirements And Working Conditions, etc. Also "Our Commitment to You" includes benefits description. Also "About Advocate Health" is boilerplate? It's about the organization; maybe we can include as About the role? Actually "About Advocate Health" is generic company description, could be considered boilerplate but maybe we keep as About the role? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. "About Advocate Health" might be considered boilerplate but it's substantive about the employer. Might keep as a section? The instruction says include a section ONLY when posting has real, specific content for it. The posting does have "About Advocate Health" paragraph. It's not duplicated. Could be considered relevant. But we have also "Our Commitment to You" which describes benefits. That could map to Benefits section. We need to map content to headings: - About the role: maybe a brief description: "Coordinates front line activity and supports management of the Patient Access Department..." That's a description of role. Could be placed under About the role. - Responsibilities: list of Major Responsibilities bullet points. - Requirements: Minimum Job Requirements (Education, Certification/Registration/License, Experience). Could be Requirements. - Qualifications: maybe Knowledge/Skills/Abilities? Or we could combine Knowledge/Skills/Abilities under Skills. The instruction says use headings: Skills, Benefits, Pay, Schedule. So we need Skills section for skills/abilities. - Benefits: from "Our Commitment to You" describing benefits. - Pay: Pay Range. - Schedule: Schedule Details/Additional Information Variable Shifts, Hours Per Week 40, etc. We also have Physical Requirements And Working Conditions; maybe could be part of Requirements or a separate section? Not in allowed headings list. Could be omitted or folded into Requirements? Probably we can include under Requirements as additional details. We must not repeat job title as heading. No Job ID. We must not include placeholder text like "commensurate with experience". Not present. We must output only HTML fragment. Let's extract specifics: Department: 13524 Enterprise Revenue Cycle - Navicent Medical Center GA Arrival Outpatient Status Full time Benefits Eligible Yes Hours Per Week 40 Schedule Details/Additional Information Variable Shifts Pay Range $22.90 - $34.35 Major Responsibilities (list): - Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met. - Educate and update staff on changes relevant to their roles, policies, and procedures. - Manage supplies by ordering within budget guidelines and departmental needs. - Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies. - Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input. - Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage. - Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues. - Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns. - Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality. - Verify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed. - Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed. - Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment. Minimum Job Requirements: - Education: High school diploma or GED. - Certification / Registration / License: None - Experience: Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry). - Knowledge / Skills / Abilities: list (many bullet-like sentences). We'll extract as bullet list. Knowledge / Skills / Abilities list: - Demonstrates organizational values and behaviors, serving as a role model for Advocate Health’s purpose and standards. - Effective leadership and team-building skills, including delegation, motivating staff, managing priorities, and decision-making. - Strong communication and interpersonal abilities, capable of explaining policies, procedures, and financial responsibilities to staff and patients. - Analytical and problem-solving skills, including data collection and interpretation for operational improvements and planning. - Ability to thrive in high-pressure environments, multitasking, prioritizing, and meeting deadlines independently in fast-paced settings. - Exceptional attention to detail and accuracy, ensuring compliance and quality in all processes. - Outstanding customer service and service recovery skills, maintaining professionalism and empathy in diverse situations. - Technical proficiency with healthcare systems, including EPIC, insurance verification tools, patient liability estimation, Microsoft Office, and related technologies. - Knowledge of medical terminology, insurance processes, and regulatory compliance, including HIPAA and applicable state/federal requirements. - Ability to collaborate effectively with physicians, clinical teams, and patients, resolving issues and supporting patient care needs. Physical Requirements And Working Conditions (list): - May require travel, with exposure to weather and road conditions. - Respond promptly to patient emergencies occurring in clerical areas; CPR certification may be required based on location. - Notary licensure/training may be required depending on service line or facility. - Operate necessary equipment to perform job duties safely and effectively. - Work environment includes office and patient contact, with possible exposure to ill or contagious individuals. - Physical mobility and stamina, including frequent sitting/standing transitions, extended periods of standing or sitting, and ability to move throughout the workday. - Ability to lift and push/pull: frequently up to 10 lbs., occasionally 20 lbs. or more, and push/pull up to 50 lbs. with assistance. - Sensory and motor requirements, including clear speech, vision, hearing, touch, and fine motor skills for keyboard data entry; flexible scheduling and on-call availability may be required. Our Commitment to You (benefits): - Compensation: Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training; Premium pay such as shift, on call, and more based on a teammate's job; Incentive pay for select positions; Opportunity for annual increases based on performance. - Benefits And More: Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program. - Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health (company description) - could be included as About the role? Actually About the role is about the job, not company. But we have a description: "Coordinates front line activity and supports management of the Patient Access Department in alignment with the overall mission of the Shared Revenue Cycle Organization (SRCO) and Advocate Health Care. Monitor and mentors frontline patient access associates regarding standards, systems, policies, procedures, and operational performance. Performs patient access functions including scheduling, registration interviews, data entry, quality assurance, and insurance verification/pre-certification. The specific responsibilities for the Coordinator - Patient Access includes the following functional areas: pre-registration, insurance verification, pre-certification, and medical necessity screening, registration (IP/OP/ED)." This seems like a role description. We'll put that under About the role. Now we need to decide which sections to include: - About the role: yes (the paragraph above). - Responsibilities: yes (Major Responsibilities list). - Requirements: yes (Education, Certification, Experience). Could also include Knowledge/Skills/Abilities? But we have Skills section separate. - Skills: yes (Knowledge/Skills/Abilities list). - Benefits: yes (Our Commitment to You benefits description). - Pay: yes (Pay Range). - Schedule: yes (Schedule Details/Variable Shifts, Hours Per Week 40). We might also include Physical Requirements under Requirements or maybe a separate section not allowed; we could fold into Requirements as additional details. We must not include filler like "Not specified". We have all specifics. Now produce HTML:

About the role

Coordinates front line activity and supports management of the Patient Access Department in alignment with the overall mission of the Shared Revenue Cycle Organization (SRCO) and Advocate Health Care. Monitor and mentors frontline patient access associates regarding standards, systems, policies, procedures, and operational performance. Performs patient access functions including scheduling, registration interviews, data entry, quality assurance, and insurance verification/pre-certification. The specific responsibilities for the Coordinator - Patient Access includes the following functional areas: pre-registration, insurance verification, pre-certification, and medical necessity screening, registration (IP/OP/ED).

Responsibilities

• Oversee daily operations of patient service areas to ensure departmental standards and efficiency are met.
• Educate and update staff on changes relevant to their roles, policies, and procedures.
• Manage supplies by ordering within budget guidelines and departmental needs.
• Assess staffing needs and communicate requirements to leadership; ensure compliance with personnel policies.
• Provide leadership and support to patient services staff, including training, orientation, work direction, and performance input.
• Create and adjust staff schedules for optimal efficiency and patient throughput, including breaks, meetings, and peak volume coverage.
• Assist with financial processes, including point-of-service collections, cash reconciliation, and bank deposits; monitor department work queues.
• Support HR functions, such as interviewing, onboarding, staff development, and resolving employee concerns.
• Ensure accurate patient registration, including demographic, insurance, and financial information; maintain HIPAA compliance and confidentiality.
• Verify insurance coverage and financial responsibility, explain obligations to patients, and refer to Financial Advocates when needed.
• Maintain regulatory compliance with HIPAA, EMTALA, Medicare notices, consent forms, and other required documentation; obtain signatures as needed.
• Deliver exceptional customer service, including greeting patients, answering inquiries, scheduling appointments, coordinating assistance, and fostering a welcoming environment.

Requirements

• Education: High school diploma or GED.
• Certification / Registration / License: None
• Experience: Two years of experience in either Patient Access or any of the following related experience; general physician office support or billing office, insurance office, customer service/hospitality, or call center (any industry).
• Physical requirements and working conditions: May require travel, with exposure to weather and road conditions; respond promptly to patient emergencies occurring in clerical areas; CPR certification may be required based on location; notary licensure/training may be required depending on service line or facility; operate necessary equipment to perform job duties safely and effectively; work environment includes office and patient contact, with possible exposure to ill or contagious individuals; physical mobility and stamina, including frequent sitting/standing transitions, extended periods of standing or sitting, and ability to move throughout the workday; ability to lift