Patient Access Coordinator

Why Join PT Solutions?

At PT Solutions Physical Therapy, we’re more than just a private practice—we’re a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you’ll be the vital link between patients, providers, and insurers—ensuring every step of the care journey is seamless, efficient, and supportive.

Your Role

• Take ownership of key administrative and communication processes that keep our practice moving.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

What You Will Get

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

Required Skills & Abilities

• Strong communication and customer service skills
• Ability to multitask and prioritize effectively in a busy clinic environment
• High level of accuracy and attention to detail
• Ability to collect payments and discuss financial responsibility confidently
• Proficiency in Microsoft Office and comfort using multiple software systems
• Professional, empathetic, and patient-centered approach
• Ability to follow workflows, protocols, and compliance requirements
• Strong problem-solving and conflict-resolution skills
• Ability to work independently and as part of a team

Qualifications

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1–2 years of customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms strongly preferred.
• Must meet all compliance, background check, and onboarding requirements.

Schedule

Full Time: availability within 7am-7pm M-F

Pay Range

$16.66-18/hr (Any posted pay range considers multiple compensations factors including background, experience, and work location while also allowing for salary growth within the position)