PATIENT ACCESS COORDINATOR

Facility: 2 Pond Park Road, Hingham, MA 02043

Status: Part time, 20 budgeted hours per week, Day shift

About the role

Under the guidance and direction of the Patient Access Supervisors, employees in this position are the initial point of contact for patients entering the Health System for care. This role requires exceptional customer service skills, the ability to maintain the highest level of professionalism with each interaction, and the ability to support those with diverse cultural needs. This role supports multiple technical tasks needed to ensure patients are appropriately identified, registered, and scheduled for their care needs.

Responsibilities

• Function with ease in all areas of the Patient Access Department.
• Meet department standard of 98% accuracy rate when identifying, scheduling, and registering patients.
• Able to collect 30% of eligible copayments.
• Able to rotate and support all PAS areas.
• Display an understanding/sensitivity to each patient’s unique cultural needs.
• Demonstrate independence, proficiency, and accuracy with all scheduling and registration processes ensuring all regulatory and compliance requirements are maintained.
• Embrace technological solutions to work processes and practices.
• Able to function using the department computer programs, including internal/external websites.
• Able to function and have a complete understanding of computer downtime process.
• Able to review, analyze, and act upon insurance eligibility system responses.
• Manage own API (timecard) system.
• Complete daily workque assignments.
• Effectively manage scheduling requests, ensuring patients are properly identified in the health system’s EHR and scheduled to the appropriate appointment type.
• Able to accurately and independently schedule required appointment types.
• Greet and check in patients after verifying required patient identifiers; collect co-payment if applicable.
• Complete with 98% accuracy all required registration items, including but not limited to demographic requirements, patient identification practices, scanning of required patient information, interpreting and leveraging insurance eligibility systems, and ensuring appropriate insurance coverage for patient care.
• Leverage Financial Counseling teams as needed.
• Able to accurately check patients in for elective, emergent, and urgent care.
• Create and audit daily charts for same-day and next-day patients.
• Transcribe new patient referrals sent by fax from external physician offices.
• Answer incoming calls, retrieve/return voicemail.
• Daily communication with clinical staff/providers for scheduling updates/changes.
• Maintain the confidentiality and privacy of protected health information consistent with HIPAA requirements at all times.
• Order supplies when needed and maintain department office supplies.
• Ambulatory Surgical Center support:
  • Verify patient registration and check in daily surgical patients.
  • Collect surgical co-payments.
  • Support surgical clinical team with patient arrivals/family members.
  • Escort patients/family members to assigned pre-op area.
  • Direct incoming calls.
  • Create treatment room charts.
• Participate in continued learning and possess a willingness and ability to learn and utilize new technology and procedures.
• Embrace technological advances that allow effective and efficient communication of information.

Skills

• Strong understanding of Microsoft Office products.
• Excellent customer service and communication skills, both written and verbal.
• Self-starter with strong team player and leadership abilities.
• Strong analytical skills, problem-solving skills, attention to detail, and ability to balance multiple tasks.
• Ability to be organized in a fast-paced environment, prioritize, and meet pre-determined deadlines.
• Ability to adapt to a changing environment with frequent interruptions and system changes.
• Understanding of departmental and hospital policies, procedures, and operations to assume complex scheduling details.
• Excellent computer skills in the use of multi-system programs, including hospital-based and outside systems.
• Knowledge of medical terminology preferred.

Qualifications

• High school diploma preferred; two (2) years of college preferred.
• Minimum one (1) year of admitting experience to become proficient.
• Computer experience required.
• Strong telephone and interpersonal communication skills.
• Demonstrated skills in customer service.
• Knowledge of medical insurance.
• Able to demonstrate problem-solving and critical-thinking skills.

Pay

Pay Range: $20.10 - $28.75 per hour

Schedule

Monday through Friday, 10:00 AM - 2:00 PM