Patient Access Coordinator

Hanger, Inc., a leader in orthotic and prosthetic (O&P) services and products, offers unparalleled patient care and innovative solutions. The Patient Care segment operates the largest network of O&P clinics, while the Products & Services segment distributes O&P devices and provides rehabilitative solutions.

About the role

As a Front Desk/Receptionist, you will manage front office operations efficiently, ensuring a seamless experience for patients, staff, and referral sources. Key responsibilities include greeting and assisting patients, verifying and updating patient information, handling financial transactions, scheduling appointments, and providing patient support.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collaborate with the RCM team to obtain necessary patient information.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Ensure accurate and complete electronic health records for all patients.

Requirements

• A high school diploma or equivalent combination of education and experience required.
• At least one year of customer service, administrative, or related experience preferred.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Ability to key 30 words per minute with accuracy required.
• Understanding of Alpha filing system.
• Understanding of medical reimbursement and terminology.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.

Qualifications

• Valid driver’s license and driving record within Hanger’s standards.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Benefits

• Competitive compensation packages.
• 8 Paid National Holidays & 4 additional Floating Holidays.
• PTO that includes Vacation and Sick time.
• Medical, Dental, and Vision Benefits.
• 401k Savings and Retirement Plan.
• Paid Parental Bonding Leave for New Parents.
• Bonus Programs.
• Mentorship Programs.

Additional Success Factors

• Understanding of medical reimbursement and terminology.
• Ability to use a computer, including Windows-based software and e-mail.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copier, etc.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Focus on superior outcomes, and calibrate work processes for outstanding results.