Patient Access Operations Coordinator

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting. First, remove boilerplate: Department, etc. We need to keep substantive info. Let's extract: - Title: not needed as heading. - Department: "Department 13538 Enterprise Revenue Cycle - Carolinas Medical Center NC Arrival Patient and Family Services" maybe meta; we can include in a short paragraph. - Status: Full time - Benefits Eligible: Yes - Hours Per Week: 40 - Schedule Details/Additional Information: Monday-Friday, first and second shift schedule will vary - Pay Range: $22.90 - $34.35 - Major Responsibilities: list enumerated with numbers and subpoints. We need to format responsibilities as

• . Also there are sections: Education/Experience Required, Knowledge, Skills & Abilities Required, Physical Requirements and Working Conditions, etc. We need to map to headings: About the role (maybe a brief description), Responsibilities, Requirements (maybe Education/Experience), Qualifications (maybe Knowledge, Skills & Abilities), Skills (maybe overlapping), Benefits, Pay, Schedule. We need to avoid filler headings. Let's decide sections: - About the role: Could include a brief description: "Coordinates staffing and functions within the Patient Access Department..." etc. Could be a paragraph summarizing role. - Responsibilities: list of duties. - Requirements: Education/Experience Required. - Qualifications: Knowledge, Skills & Abilities Required. - Skills: maybe we can combine with Qualifications; but we need separate only if content. Could put Skills under Qualifications. - Benefits: Benefits Eligible Yes, plus description of benefits from "Our Commitment to You" section. - Pay: Pay Range. - Schedule: Hours Per Week, Schedule Details. We need to ensure we don't create sections with placeholder like "commensurate with experience". Not present. Now extract details. From posting: Major Responsibilities: many enumerated points. Let's extract them as list items. The text includes many numbered points with subpoints. We'll flatten into bullet list. Let's copy the responsibilities text: "Major Responsibilities: Coordinates staffing and functions within the Patient Access Department in order to achieve SRCO goals and objectives. 4)Serves as a department resource for testing and training new or improved Patient Access technology systems and processes. 5)Supports department KRAs by collecting or compiling data for department manager. 6)Maintains department inventory and orders supplies through appropriate systems. 1)Edits associate payroll activity in Advocateworks. Monitors and records attendance occurences. Brings attendance patterns to the attention of the manager. 2)In manager's or supervisor's absence, provide service recovery as needed. 3)Generates daily work schedules for associates to provide maximum efficiency and patient throughput (i.e. daily work assignments; break and lunch schedules; training and team meeting schedules.) Shift staffing to accommodate peak patient volume hours. Monitor work processes to ensure that best practices are deployed to enhanced customer services, leveraged use of technology. Ensure that standard processes as identified by the SRCO are effectively implemented at the Patient Access points in an effort to achieve the goals of maximized cash flow and decreased cost of collections. Identifies potential barriers to these goals at the unit level and reccommends appropriate and effective solutions. 1)At the request of the Department Director or Manager, serves on site teams and committees involved with revenue cycle, government compliance and audits. 2)Perform quality reviews to ensure that process changes to address reimbursement, coding, regulatory and compliance initiatives and issues are implemented and maintained within department processes. 3)Provides performance and behavioral feedback to manager for probationary and annual associate performance reviews. Perform duties of front line associates in the Patient Access department including: pre-registration, insurance verification/pre-certification and registraiton (IP/OP/ED). Models behaviors of excellence, including use of AIDET, and accuracy for front line associates. 1)Scheduling: Performs limited patient scheduling for hospital services under the direct control of Patient Access. Ensures that a minimum data set is collected at first point of patient contact to facilitate insurance verification. 2)Pre-Registration: Validate patient information, collect patient liabilities, provide patient estimate and perform POS Collection per SRCO policy. 3)Insurance Verification/Pre-Certification: Responsible for the identification and evaluation of benefits and determining patients out of pocket expenses after insurance; responsible for securing authorization and precertification; customer service interaction with physicians, physicians offices, and patients. 4)Registration (IP/OP/ED): Responsible for validation of patient information, collection of patient liabilities, obtain required signatures and following WE-ID process for patients presenting for service. Participates in and supports overall SRCO efforts surrounding the development and integration of new and innovative approaches to using people, processes, and technology to increase cash collections and income statement improvement from revenue cycle operations. 1)Supports tactics, policies/procedures that interface with other functional areas to improve SRCO operations. 2)Assists manager with compiling and utilizing statistical information to be used for current operations and future planning. Promote activities that align to the SRCO goals, standards, and target time frames for initiative implementation and completion." We need to clean up duplicate numbering and produce concise bullet list. Better to extract each distinct responsibility: - Coordinates staffing and functions within the Patient Access Department to achieve SRCO goals and objectives. - Serves as a department resource for testing and training new or improved Patient Access technology systems and processes. - Supports department KRAs by collecting or compiling data for department manager. - Maintains department inventory and orders supplies through appropriate systems. - Edits associate payroll activity in Advocateworks; monitors and records attendance occurrences; brings attendance patterns to manager's attention. - In manager's or supervisor's absence, provides service recovery as needed. - Generates daily work schedules for associates to provide maximum efficiency and patient throughput (daily work assignments; break and lunch schedules; training and team meeting schedules); shift staffing to accommodate peak patient volume hours. - Monitors work processes to ensure best practices are deployed to enhance customer service and leverage technology. - Ensures standard processes identified by SRCO are effectively implemented at Patient Access points to maximize cash flow and decrease cost of collections. - Identifies potential barriers to these goals at the unit level and recommends appropriate solutions. - At request of Department Director or Manager, serves on site teams and committees involved with revenue cycle, government compliance, and audits. - Performs quality reviews to ensure process changes addressing reimbursement, coding, regulatory, and compliance initiatives are implemented and maintained. - Provides performance and behavioral feedback to manager for probationary and annual associate performance reviews. - Performs duties of front line associates in Patient Access department including pre-registration, insurance verification/pre-certification, and registration (IP/OP/ED); models behaviors of excellence including use of AIDET and accuracy. - Scheduling: Performs limited patient scheduling for hospital services under direct control of Patient Access; ensures minimum data set collected at first point of patient contact to facilitate insurance verification. - Pre-Registration: Validates patient information, collects patient liabilities, provides patient estimate, performs POS collection per SRCO policy. - Insurance Verification/Pre-Certification: Identifies and evaluates benefits, determines patient out-of-pocket expenses after insurance, secures authorization and precertification; interacts with physicians, physician offices, and patients. - Registration (IP/OP/ED): Validates patient information, collects patient liabilities, obtains required signatures, follows WE-ID process for patients presenting for service. - Participates in and supports overall SRCO efforts surrounding development and integration of new and innovative approaches to using people, processes, and technology to increase cash collections and income statement improvement from revenue cycle operations. - Supports tactics, policies/procedures that interface with other functional areas to improve SRCO operations. - Assists manager with compiling and utilizing statistical information for current operations and future planning. - Promotes activities that align to SRCO goals, standards, and target time frames for initiative implementation and completion. That's a lot but okay. Now Education/Experience Required: "Education/Experience Required: High School Diploma or equivalent. Minimum of five years plus recent work experience in registration or related healthcare department. 1-2 years lead or supervisor registration experience. Strong medical terminology background preferred, certification in medical terminology within one year of employment. Knowledge of third party payers. Knowledge of Allegra system and related registration required." We'll put under Requirements heading. Knowledge, Skills & Abilities Required: "Ability to proficiently interact over the phone with the public, physicians and hospital staff Excellent verbal and written communication skills Proficiency in computer based data entry CHAA certification within one year of employment" We'll put under Qualifications or Skills. Physical Requirements and Working Conditions: "Occasional local travel for SRCO workgroups or events Ability to work hours that verify based on needs of the organization including evenings and weekends. If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis." We could include under a section maybe "Working Conditions" but not in our list of allowed headings. We could incorporate into Requirements or Qualifications? Probably better to include under Requirements as part of qualifications. But we have no specific heading for Physical Requirements; we could omit if not fitting allowed headings. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should map content to those headings. Physical requirements could go under Qualifications or Requirements. We'll put under Qualifications. Now Benefits: "Benefits Eligible Yes" plus description from "Our Commitment to You": list of benefits: Compensation, Base compensation, Premium pay, Incentive pay, Opportunity for annual increases, Benefits And More: Paid Time Off programs, Health and welfare benefits such as medical, dental, vision, life, Short- and Long-Term Disability, Flexible Spending Accounts, Family benefits such as adoption assistance and paid parental leave, Defined contribution retirement plans with employer match and other financial wellness programs, Educational Assistance Program. We'll create Benefits section with
  • items. Pay: Pay Range $22.90 - $34.35. Schedule: Hours Per Week 40; Schedule Details: Monday-Friday, first and second shift schedule will vary. About the role: Could be a brief paragraph summarizing role: maybe from first sentence: "Coordinates staffing and functions within the Patient Access Department in order to achieve SRCO goals and objectives." plus maybe overall purpose: "Supports management of Patient Access Department, performs front line duties, etc." We'll craft a concise paragraph. Now ensure we don't repeat job title as heading. We'll output HTML fragment:

    About the role

    ...

    Responsibilities

    • ...
    ...

    Requirements

    • ...
    ...

    Qualifications

    • ...
    ...

    Benefits

    • ...
    ...

    Pay

    $22.90 - $34.35

    Schedule

    40 hours per week; Monday‑Friday, first and second shift schedule varies.

    We need to ensure we don't include empty sections. Now let's craft the content precisely, preserving all substantive information. About the role: Could combine multiple sentences: "Coordinates staffing and functions within the Patient Access Department to achieve SRCO goals and objectives. Serv