Patient Access Manager - St. Francis Hartford CT (100% Work Onsite-Hartford, CT)

About the role

Manages all onsite Patient Access operations, maximizing patient throughput while gathering appropriate critical data to obtain reimbursement for services rendered. Responsible for leading and directing the work of all onsite front-end operations within the Patient Access department. Motivates staff to achieve the highest levels of customer satisfaction and to meet the organization goals for customer service and financial performance.

Responsibilities

• Manages Patient Access staff, processes & systems, and coordinates activities that may focus on onsite patient registration/intake, medical necessity screening, point-of-service collections, dissemination of patient information, pre-service notification and authorization, securing insurance and demographic information prior to service, and support coverage of other departmental divisions.
• Manages the development of colleague work schedules to ensure cost effective staffing that meets customer requirements.
• Serves as local liaison for system issues and serves as technical advisor and resource to staff.
• Manages team projects by empowerment and collaboration of team members.
• Maintains a neat, orderly work environment that denotes professionalism and efficiency.
• Monitors and reviews performance appraisals.
• Manages regular ongoing performance feedback cycle, performs associate evaluations, and reviews and approves performance goals.
• Analyzes and displays data in meaningful formats; develops and communicates policies/procedures and other business documentation; manages and conducts special studies and prepares management reports, including Key Performance Indicators as they relate to the division (waiting/service times, staff productivity, accuracy, customer feedback, incident reporting, etc.).

Requirements

• Must be willing to work 100% on site at the St. Francis, Hospital located in Hartford, CT
• Must possess a demonstrated knowledge of all aspects of patient access operations, including but not limited to; patient registration, point-of-service, medical necessity, bed management and collections, as normally obtained through a Bachelor’s degree in Healthcare or Business Administration, or a related field, or an equivalent combination of education and experience.
• Three (3) to five (5) years of relevant patient access/intake experience with documented evidence of performance achievement, history of operational process improvement suggestions and voluntary commitment to projects/teams may substitute for education.
• Three (3) to five (5) years supervisory experience required.
• Experience in a complex, multi-site environment preferred.
• Customer service background is strongly preferred.
• Must be proficient in the use of Patient Registration/Patient Accounting systems and related software systems.
• Must be proficient in the use of Microsoft Office business software.
• Maintains current knowledge of registration/pre-service processes, bed management (as assigned) and point-of-service collections, processes and systems; regulatory and 3rd party payer issues and requirements.
• Must become familiar with local charity policy and payment options.
• Ability to communicate and work with patients, physicians, physician office personnel, associates, multiple direct patient care providers and others in order to expedite the registration/intake process.

Qualifications

• Must possess a Bachelor’s degree in Healthcare or Business Administration, or a related field, or an equivalent combination of education and experience.

Skills

• Knowledge of all aspects of patient access operations, including but not limited to; patient registration, point-of-service, medical necessity, bed management and collections.
• Supervisory experience.
• Customer service background.
• Proficiency in Patient Registration/Patient Accounting systems and related software systems.
• Proficiency in Microsoft Office business software.
• Ability to communicate and work with patients, physicians, physician office personnel, associates, multiple direct patient care providers and others in order to expedite the registration/intake process.

Benefits

Not specified

Pay

Not specified

Schedule

Not specified