Manager of Patient Access

About the role

The Manager of Patient Access oversees the daily operations of various departments including registration, insurance authorizations, central scheduling, front-end collections, mail room, and operators.

Responsibilities

• Authorize and schedule patients for procedures in a timely manner
• Accurately register patients
• Communicate and collect patient financial responsibilities
• Answer and transfer incoming calls
• Train employees
• Implement policy and procedure changes
• Monitor work to ensure quality and service standards are met
• Complete performance appraisals
• Conduct staff meetings
• Implement performance improvement initiatives
• Other duties as assigned

Requirements

• Bachelor's degree or equivalent job experience
• 3-5 years of Patient Access experience
• 1-3 years of Supervisor/Manager experience
• EPIC technical expertise
• Hospital-based patient access management experience
• Leadership qualities