Manager of Patient Access

Position Summary

Orlando Health Is Your Best Place to Work is not just something we say, it’s our promise to you.

About Orlando Health Sebastian River Hospital

Sebastian River Hospital is a 178-bed comprehensive medical and surgical facility serving the communities along Florida’s Treasure Coast. It has been a trusted healthcare provider for over 50 years, offering advanced technology and skilled healthcare professionals to bring the highest level of expert and compassionate care to its patients. The hospital has earned full hospital and laboratory accreditation from The Joint Commission and advanced certification as a Primary Stroke Center for its high-quality stroke care. Additionally, it has received several industry recognitions for its commitment to quality and safety.

Why Orlando Health?

• Competitive Pay
• Evening, nights, and weekend shift differentials offered for qualifying positions.
• All Inclusive Benefits (Starting On Day One)
• Student loan repayment, tuition reimbursement, FREE college education programs, retirement savings, paid paternity leave, fertility benefits, back up elder and childcare, pet insurance, PTO/Holidays, and more for full time and part time employees.

Responsibilities

• Develops goals and objectives.
• Plans, organizes, and directs department activities.
• Establishes and implements policies and procedures for department operations.
• Responsible for the management of all staff on-site in Human Resource related functions.
• Reviews departmental performance and implements changes as necessary to improve services and simplify workflows to increase physician and patient satisfaction.
• Keeps administration informed of department activities, needs, and problems.
• Handles unresolved customer complaints and concerns while working to increase overall customer satisfaction.
• Prepares departmental budget and ensures department operates within allocated expense structure.
• Responsible for site accounts receivable.
• Maintains appropriate statistical information.
• Establishes and maintains intra/interdepartmental communication.
• Networks within site facility to build physician and administrative relationships.
• Provides vision, direction, planning, and support to Administrators.
• Works closely with other Patient Access Managers to ensure smooth flow of communication and consistency across all Orlando Health facilities.
• Participates in administrative and management meetings and attends other meetings as necessary.
• Develops and maintains records, reports, and files.
• Establishes and maintains safety, policies, procedures, objectives, and infection control in the department.
• Maintains good payer relationships.
• Responsible for the following functions: discharge support; account maintenance; Mentor; on-site training; recertification tracking; timekeeping/payroll reports; account conversion; Ad Hoc reporting; quality assurance; system implementation/conversion; coaching plans; staff coverage; daily coaching; personnel issues and staff development; productivity; and maintaining Joint Commission requirements.
• Ensures implementation of process improvements.
• Manages various personnel functions including hiring, work assignments, coaching plans, and disciplinary actions.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Handles special projects for Patient Financial Services as necessary.
• Assume the responsibility for professional growth and development and continuing education.
• Counsults and conducts department meetings/in-services.
• Represents Orlando Health through community interaction.

Qualifications

• Education/Training: Bachelor’s Degree in Business, Healthcare Administration, Finance or an equivalent combination of relevant education and/or experience on a 1:1 basis, offsetting experience must be in the field of Healthcare/Patient Financial Services.
• Licensure/Certification: None.
• Experience: Four years (4) of Patient Access (Patient Business) experience is required. One year (1) supervisory, lead or preceptor experience required.