Manager Patient Access (Full-Time)

Responsibilities

• Work with the Revenue Cycle Director to develop short- and long-term goals for the department.
• Implement quality improvement initiatives geared at improving customer satisfaction and achieving aforementioned goals and principles.
• Spearhead internal projects through scoping, planning, testing, implementing, and monitoring activities as assigned by the Revenue Cycle Director.
• Identify and work to resolve escalated team and department issues by collaborating with appropriate internal and external point persons to initiate and orchestrate required changes.
• Ensure the successful management of daily team operations; Hold self and others accountable for performance.
• Monitor and report to the Director on team performance metrics and ensure the team is managed toward leading industry practice benchmarks by team supervisors.
• Conduct regular team and departmental (in conjunction with the Director) meetings for purposes of education, goal monitoring, and feedback inquiries; Submit timely minutes of meeting to the Revenue Cycle Director.
• Establish and communicate staff performance standards (quantitative and qualitative) for each individual's job function, monitoring productivity and quality indicators to meet departmental standards; Develop staff appraisals in accordance with FMOLHS policies and productivity metrics; Submit appraisal copies to the Revenue Cycle Director and Human Resources for internal records.
• Counsel staff and handle disciplinary action as necessary following approval of Revenue Cycle Director as well as Human Resources to include monitoring staff productivity and/or attendance in accordance with FMOLHS guidelines.
• Interview potential candidates for departmental vacancies in accordance with Human Resources Department policies.
• Aid in the development of department budgets. Analyze costs, develop programs to assure compliance with budgetary constraints and provide justifications for budget variances.
• Provide leadership in problem identification and resolution and coordinate resolution between departments as needed. Promote and establish an atmosphere of continued improvement throughout the department by motivating, coaching and staff development and through evaluation, development and/or revision of department policies and procedures.
• Remain current on leading industry practices, update fellow managers and/or staff of findings.

Qualifications

• Bachelor's Degree + 3 years supervisory experience OR 4 years professional-level experience/6 years paraprofessional experience (in lieu of degree) + 3 years supervisory experience OR Master's Degree + 2 years supervisory experience.
• Supervisory experience must be in patient registration, large physician group practice, financial counseling or patient accounting in a healthcare setting.