Manager-Patient Access

About the role

Manages and coordinates department activities for assigned Patient Access areas. Acts as a resource for internal and external customers and delivers exceptional service. Maintains current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.). Leads process improvement and initiatives for problem solving. Cultivates a positive team approach. Participates in benchmarking to ensure assigned areas meet departmental goals. Develops and implements new policies and procedures to improve workflow and effectiveness of the department. Performs other duties as assigned in a manner consistent with the organization’s mission, values, and Mercy Service Standards.

Responsibilities

• Manage and coordinate department activities for assigned Patient Access areas
• Serve as a resource for internal and external customers, delivering exceptional service
• Maintain current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.)
• Lead process improvement and problem-solving initiatives
• Cultivate a positive team approach within the department
• Participate in benchmarking to ensure assigned areas meet departmental goals
• Develop and implement new policies and procedures to improve workflow and effectiveness
• Perform other duties as assigned

Requirements

• High School Diploma or equivalent (required)
• Bachelor’s degree in business or related field (preferred)
• Previous management experience (required)
• Experience with software and systems used in the department (preferred)
• Previous experience in the healthcare field (preferred)

Skills

• Good interpersonal and communication skills, both verbal and written
• Self-starter with the ability to work independently
• Highly motivated and organized, requiring little direction
• Strong investigative and problem-solving skills
• Ability to adapt to rapidly changing conditions and requirements
• Ability to coordinate and prioritize different activities simultaneously

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Tuition support
• Matched retirement plans for team members working 32+ hours per pay period