Patient Access Advocate, Full-time Days, Blankenbaker

About the role

The Patient Access Advocate is responsible for various duties including greeting patients, performing registration functions, confirming account accuracy, collecting payments, and providing customer service.

Responsibilities

• Greet patients in a friendly, courteous and professional manner in both in person and over the phone.
• Check patients in and out.
• Perform visit closure activities including collecting payment and following up as necessary.
• Provide wayfinding to patients and/or visitors.
• Update demographics, verify insurance, collect payments, and document registration information.
• Confirm account information is correct for clean billing.
• Answer and screen phone calls, take messages, and provide information to patients and visitors.
• Create and maintain patient files.
• Manage clerical duties such as copying, scanning, and faxing documents.
• Ensure the front desk, waiting room, and children's play area are clean and presentable.
• Work independently and prioritize multiple demands effectively.
• Follow HIPAA policies and company procedures.

Requirements

• Minimum typing speed of 50 wpm.
• Flexibility and effective communication skills.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or equivalent.
• One year of experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance and medical terminology.
• Ability to read, write, and communicate effectively.
• Basic math skills and ability to prioritize tasks.
• Standing, walking, use of hands, reaching, sitting, talking, and listening.
• Lifting up to 10 pounds.
• Computer literacy (Word, Excel, Outlook).
• Knowledge of general office equipment.

Qualifications

• Exceptional communication skills and customer service.
• Positive attitude and ability to work independently.
• Ability to manage conflict and seek help from supervisors when needed.
• Strong analytical and problem-solving skills.
• Focus on productivity and attendance at staff meetings and huddles.
• Non-exempt status with scheduling based on operational needs.

Skills

• Excellent communication skills.
• Effective multitasking and prioritization.
• Basic computer skills (Word, Excel, Outlook).
• Basic medical terminology and billing codes knowledge.

Benefits

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.

Pay

Details about pay are not specified in the job posting.

Schedule

The Patient Access Advocate works full-time days, with shifts of 7a-7p, Wednesday, Saturday, and Sunday.