Full-time Patient Access Representative

Duties

• Greet patients and visitors warmly, providing assistance with the check-in process to ensure a positive experience.
• Verify patient information and insurance details, ensuring accuracy for billing and medical records.
• Utilize Electronic Health Record (EHR) systems to manage patient data efficiently.
• Schedule appointments effectively while managing multiple phone lines and maintaining excellent phone etiquette.

Requirements

• Experience in a medical office or healthcare environment, preferably in a front desk or administrative role a plus.
• Excellent customer service skills with the ability to communicate effectively with patients from diverse backgrounds.
• Proficient computer skills including Microsoft Office Suite and typing abilities; familiarity with multi-line phone systems is a plus.
• Strong organizational skills with attention to detail to manage multiple tasks efficiently in a fast-paced environment.
• A commitment to maintaining confidentiality and adhering to health information management standards.