Patient Access Representative (Full-Time)

A day in the life

• Manage patient flow by monitoring waiting areas, coordinating with clinical staff, and communicating delays.
• Perform front-desk operations including patient check-in/check-out, scheduling, and maintaining an organized, welcoming environment.
• Accurately collect, update, and manage patient demographic, insurance, and financial information in the EMR.
• Verify insurance eligibility and benefits; communicate financial responsibilities and collect payments.
• Handle calls, messages, and EMR task lists, ensuring timely follow-up and issue resolution.
• Support registration workflows, including kiosks, document management, and resolving data errors.
• Assist patients with billing, insurance questions, estimates, and prior authorizations.
• Maintain compliance with privacy, security, and regulatory standards.
• Collaborate with team members, provide coverage as needed, and support overall clinic operations with flexibility and professionalism.

What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing.
• Employee incentives to share in the Clinic’s success.
• Generous PTO accruals and paid holidays.
• Health, dental and vision insurance.
• Quarterly volunteer opportunities through a variety of local nonprofits.
• Training and development programs.
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night.
• Monthly departmental celebrations, jeans days and clinic-wide competitions.
• Employee rewards and recognition program.
• Health and wellness program with up to $350/year in incentives.
• All employee meetings, team huddles and transparent communication.