Patient Access Representative (Full Time)

Responsibilities

• Answers phone with correct salutation.
• Takes messages when appropriate. Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics, and insurance coverage is correct. If changes are required, updates the information in the EMR.
• Checks in the patient in the EMR system.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, generates a “No Show” letter in the patient chart in the EMR system.
• Scans and attaches paperwork received into EMR system and distributes appropriately.
• Collections patient co-pay and prior balances, posts to account, and gives receipt.
• Checks out the patient in the EMR system.
• Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records requests per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Completes the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

Requirements

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.
• Makes decisions based on departmental policy.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

Qualifications

• Must be able to respond quickly and effectively to emergency and non-emergent situations.
• Must be able to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers, and medical personnel.

Skills

• Excellent communication skills.
• Attention to detail.
• Ability to multitask and prioritize.
• Strong organizational skills.
• Knowledge of medical terminology and procedures.
• Proficiency in Microsoft Office applications.

Benefits

• Nationally certified Great Place to Work.
• Opportunity for professional growth and well-being.
• Team-oriented environment.
• Supportive organizational culture.

Pay

• Competitive compensation package.

Schedule

• Variable schedule to accommodate patient needs.

Company Information

“Experience Memorial” is more than a slogan, it’s the care we provide our patients and it’s the commitment to our community and our team members. As a nationally certified Great Place to Work, at Lake Charles Memorial Health System you will have the opportunity to be a part of an organizational culture that supports not only exceptional patient care but also the well-being and professional growth of our employees. Join us and be a part of a team where your contributions are valued, your growth is nurtured, and your success is celebrated.