Patient Access Advocate, Full-time Nights

About the role

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record, data base, and general clerical duties. In this position it is imperative you are able to consistently maintain a pleasant, professional demeanor and make patients always feel welcome. Ability to multi-task is a must.

Responsibilities

• Greets patients in a friendly, courteous and professional manner in both in person and over the phone.
• Checks patients in and out.
• Performs visit closure activities including collecting payment, and any needed follow up activities required.
• Provides the highest level of customer service to patients/family at time of service through registration interactions as well as providing wayfinding to patients and/or visitors.
• Verifies insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
• Collects copayments, coinsurance, deductibles.
• Affixes and maintains patient files.
• Answers and screens phone calls and directs to the appropriate individual. Takes and directs messages as necessary.
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information.
• Confirms all paperwork is filled out correctly.
• Ensures front desk, waiting room area and children’s play are always clean and presentable.
• Encourages a work environment that is friendly and respectful.
• Provides patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follows all HIPAA policies and procedures.
• Follows all company policies.

Requirements

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patience and understanding towards patients.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.
• Minimum of 1 year experience in medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.

Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patience and understanding towards patients.
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experiences in healthcare setting or one year customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse background.
• Analytical and problem solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.
• Minimum of 1 year experience in medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment including telephones, photocopiers, scanners, credit card machine and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service is required.
• Solid work history.