Patient Access Advocate, Part-time Nights

About the role

The Patient Access Advocate is responsible for various administrative and clerical duties in a healthcare setting, ensuring a positive patient experience.

Responsibilities

• Greet patients with a smile and answer the phone
• Enter information into the electronic health record and database
• Update demographics and verify insurance
• Collect payments and document registration information
• Confirm account accuracy for clean billing
• Perform visit closure activities including collecting payment and follow-up activities
• Provide wayfinding and customer service
• Manage patient files and perform clerical duties
• Answer and screen phone calls, take messages, and provide information
• Ensure the cleanliness of the front desk, waiting room, and children's play area
• Follow HIPAA policies and procedures
• Follow company policies

Requirements

• Minimum typing speed of 50 wpm
• Flexibility and effective communication skills
• Collaboration skills and patient/client focus
• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• High school diploma or equivalent
• Minimum 6 months of work experience in healthcare setting or one year in customer service
• Basic understanding of insurance and medical terminology/billing codes
• Exceptional communication skills and customer service
• Basic math skills and ability to apply common sense
• Ability to manage conflict and request help from a supervisor when needed
• Ability to prioritize multiple demands and meet productivity standards
• Attend staff meetings and huddles as required
• Computer literacy (Word, Excel, Outlook)
• Standing, walking, use of hands, reaching, sitting, talking, and listening
• Lifting up to 10 pounds
• No special vision requirements
• Work independently and self-direct
• Work with individuals from diverse backgrounds
• Manage conflict and request help from a supervisor when needed
• Positive attitude and willingness to learn

Qualifications

• High school diploma or equivalent
• Minimum 6 months of work experience in healthcare setting or one year in customer service
• Basic understanding of insurance and medical terminology/billing codes
• Exceptional communication skills and customer service
• Basic math skills and ability to apply common sense
• Ability to prioritize multiple demands and meet productivity standards
• Positive attitude and willingness to learn

Skills

• Basic knowledge in Microsoft Office Products (Word, Excel, Outlook)
• Basic understanding of insurance and medical terminology/billing codes
• Exceptional communication skills and customer service
• Basic math skills and ability to apply common sense
• Ability to prioritize multiple demands and meet productivity standards
• Positive attitude and willingness to learn

Benefits

Intuitive Health provides a supportive work environment and follows HIPAA policies and procedures.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.