Patient Access Representative - Fulltime

Key Responsibilities

• Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
• Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
• Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue
• Maintains all assigned work queues according to supervisor’s instructions and guidance
• Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service
• Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
• Sanitizes registration equipment between each use and restocks basic supplies
• Performs other clerical duties as assigned

Qualifications

• Education: High school diploma or equivalent required. Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date preferred.

Employee Benefits

• Medical, dental, vision, life, and disability insurance
• Supplemental options to fit your needs
• 401(k) plan with employer contributions
• Professional development through training, tuition reimbursement, and educational programs
• Flexible scheduling, generous time off, and wellness resources

Job Location and Shift Details

• Job Location: Building B - St Marys Medical Center
• Shift Rotation: Day/Eve/Night Rotation
• Shift Start/End: Day/Eve/Night/Day/Eve/Night
• Hours Per Pay Period: 80
• Compensation Range: $17.80 - $26.28 / hour
• Union: SMMC USWA (SMUMS)
• FTE: 1
• Weekends: Rotating