Patient Access Representative - Full Time

About the role

The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards. This role facilitates all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collection. The representative ensures the most accurate patient data is obtained and populated into the patient record.

Responsibilities

• Serve as the first point of contact for patients, providing exceptional customer service and compassion.
• Facilitate patient scheduling, registration, benefit verification, pre-certification, and financial clearance, including pre-visit collections.
• Ensure accurate patient data is captured and entered into the patient record.
• Maintain knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.
• Communicate effectively with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Work under stress, meet deadlines, and perform daily assignments with a high level of accuracy.

Requirements

• 1-3 years of clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines, and perform tasks accurately.
• Proficiency with computer systems, 10-key calculators, and keyboards.

Skills

• Effective oral and written communication.
• Excellent telephone etiquette.
• Ability to establish and maintain positive working relationships.

Physical Requirements

• Ability to push, pull, and/or lift 50 lbs on a regular basis.
• Prolonged standing and walking during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.