Patient Access Representative Full Time Days

About the role

The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion, and perform all duties in a manner consistent with our mission, values, and Mercy Service Standards.

Responsibilities

• Facilitate all components of the patient's entrance into any Mercy facility, including scheduling, registration, benefit verification, pre-certification, and financial clearance including pre-visit collection.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff, and insurance companies.
• Work under stress, meet deadlines, and perform all daily assignments with a high level of accuracy.
• Use various computers systems, 10-key calculator, and computer keyboard.

Requirements

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Strong organizational skills; attention to detail.
• Knowledgeable and experienced with various computers systems.

Qualifications

• Physical requirements include the ability to push, pull, and/or lift 50 lbs on a regular basis, prolonged standing and walking during each shift, and the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Benefits

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us. Outstanding benefits include medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.