Patient Access Advocate, FT days, 9mile

About the role

The Patient Access Advocate is responsible for greeting patients with a smile, answering the phone, entering information into the electronic health record database, and performing general clerical duties. This position requires a pleasant, professional demeanor and the ability to multitask.

Responsibilities

• Greet patients in a friendly, courteous, and professional manner in both in-person and over the phone.
• Check patients in and out.
• Perform visit closure activities, including collecting payment, and any needed follow-up activities required.
• Provide the highest level of customer service to patients/family at the time of service through registration interactions, as well as providing wayfinding to patients and/or visitors.
• Verify insurance for eligibility and benefits using an online electronic verification system or by contacting the payer directly.
• Collect copayments, coinsurance, and deductibles.
• Aid staff and patients with clerical duties as needed, including copying, scanning, and faxing documents.
• Create and maintain patient files.
• Answer and screen phone calls and direct to the appropriate individual. Take and direct messages as necessary.
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Confirm all paperwork is filled out correctly.
• Maintain a clean work environment, including duties often reserved for housekeeping services such as emptying trash, vacuuming, mopping floors and cleaning counters.
• Encourage a work environment that is friendly and respectful.
• Provide patients and their families with a customer focused, friendly reassuring open environment that encourages patients to return to our ED/UCs.
• Follow all HIPAA policies and procedures.
• Follow all company policies.

Qualifications

• Minimum Typing Speed of 50wpm.
• Flexibility.
• Effective communication skills.
• Collaboration Skills.
• Patient/Client Focus.
• Technical Capacity.
• Basic knowledge of Microsoft Office Products (Word, Excel, Outlook).
• High school diploma or general education degree (GED).
• A minimum of 6 months of work experience in a healthcare setting or one year of customer service background.
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Exceptional communication skills and customer service is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information to patients and other employees in the organization.
• Basic math skills including the ability to add, subtract, multiply and divide.
• Ability to apply common sense to carry out detailed written or oral instructions.
• Ability to deal with problems in standardized situations.
• Ability to work independently, self-directed and work with individuals with diverse backgrounds.
• Analytical and problem-solving skills.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.
• Daily focus on attaining productivity standards.
• Attend Staff meetings and Huddles as required.

Requirements

• Minimum of 1 year of experience in a medical office setting desired.
• Familiar with health insurance and insurance verification.
• Knowledge and skills regarding all general office equipment, including telephones, photocopiers, scanners, credit card machines, and fax.
• Must be computer literate (Word, Excel, Outlook).
• Ability to perform multiple tasks simultaneously and to prioritize multiple demands effectively.
• Exceptional communication skills and customer service are required.
• Solid work history.