Parts Customer Care Rep

Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Maintain inventory control to include cycle counts of stockroom, vans and customer consignments.

Minimum Qualifications

• A high school diploma or equivalent
• A valid driver's license and good driving record

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
• Parts or inventory control experience and lift truck industry experience preferred
• Ability to work in a team environment

Compensation and Benefits

• Competitive Wages. The anticipated starting pay range for the position is $25-27.50, but is commensurate with skills and related experience.
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
• Health Savings Accounts and Flexible Spending Accounts.
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
• Paid Parental Leave
• 9 Paid Holidays
• Paid Vacation accrued at a rate based on length of service and position.
• Paid Sick Leave
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year
• and much more.

EEO Information

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.