Customer Care Rep
DOCUmation · San Antonio, TX · 10 mo ago
Customer ServiceFull-time
Responsibilities
- Conduct account reviews and ongoing client interactions alongside Sales Reps
- Serve as point of contact for deliveries and installations, coordinating across Sales, Service, and Delivery teams
- Compile customer reference letters and coordinate Google/social media reviews
- Prepare and distribute reports, including service histories, average monthly volumes, and upgrade lists
- Plan internal events for the San Antonio branch, from ordering swag and coordinating with corporate marketing on materials to managing invitations and RSVP lists
- Manage and attend sponsorships and community impact initiatives, including donations, table assignments, and employee involvement at nonprofit and community events
- Work with corporate partners at the local level, serving as the point of contact for NBA teams, universities, and other organizations, with responsibilities ranging from ticket coordination to career fair support
- Participate in weekly sales meetings as needed
Requirements
- Industry experience ideal
- Experience working in a sales support role preferred
- Strong working knowledge of MS Word, Excel, and E-Automate preferred
- Must be detail-oriented with the ability to multi-task in a fast-paced environment
- Professional appearance and demeanor, with the ability to represent DOCUmation positively in client-facing and community settings
Qualifications
- High School Diploma or equivalent
Skills
- Excellent communication skills
- Strong organizational and multitasking abilities
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
Benefits
- Flexible schedule
- Health insurance
- 401(k) plan