Customer Care Rep

What We Offer

• Competitive salary
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Company vehicle
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy

What You Will Do

The primary role of the Customer Care Sales Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer, and ensure greater customer satisfaction.

How You Will Do It

• Adhere to current Johnson Controls policies, procedures, products, programs and services.
• Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Deliver increased sales against an assigned quota.
• Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).
• Interface effectively with district operations to deliver and improve service delivery.
• Determine customer needs and develop sales strategies to meet those objectives.
• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

Required

• A High School Diploma
• Preferred BA, BS or similar degree
• 2+ years of sales and/or customer service experience with a similar product, service or industry
• Highly motivated and successful driven
• Excellent communication skills and ability to quickly qualify for opportunities
• High degree of self-discipline
• Independent, creative thinker
• Ability to sell intangible services

Hiring Salary Range

Hiring Salary Range: $54,200-81,500 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

Benefits

• This role also offers a competitive Sales Incentive Plan that will take into account volume and margin on a project, quarterly, and annual basis.
• This position includes a competitive benefits package.