Customer Care Rep

The Role

We seek a master communicator. The Customer Operations Specialist will be responsible for serving as the customer liaison for ASSA ABLOY Entrance Systems' troubleshooting and resolving hold code delays to create improved efficiency and customer experience.

This role will be expected to deliver highly effective, efficient communications over the phone, in person, and in writing, and have proficiency in Word, Excel and Outlook.

This position is the bridge between the company’s service groups and our customers and plays an integral role in the company’s overall success.

Key Responsibilities

• Maintaining the relationships with company’s major customers.
• Updating customers with job completion statuses via email, phone, and portal.
• Answering technician and customer phone calls and email requests.
• Closing out and ensuring work orders are in a billable status on customers’ portals.
• Preparing customer quotations for service repairs.
• Maintaining customer reports and workflow management.
• Allproactively following up with customers upon request (phone/email).

What You Will Need

• Must have prior experience working in a high-paced, customer service environment.
• Proven hands-on experience in developing customer relationships.
• Exceptional communication (written/verbal) skills.
• Organized self-starter with an innovative system of follow-up.
• Ability to prioritize and execute required tasks with urgency.
• Ability to read and follow instructions, both written and verbal.
• Must be a team player.
• Proficient in MS Office Programs (Word, Excel, Teams, and Outlook).

What We Offer

• Comprehensive Benefits
• Health, dental, and vision plans
• 401(k) with company matching
• Short- and long-term disability, life, and accidental insurance
• 15 PTO days and 11 paid holidays
• Work-Life Balance
• Flexible scheduling for when life happens.
• Ongoing Training & Recognition
• Get up to speed quickly with our structured onboarding process.
• Access to online courses to keep your skills sharp and up to date.
• Learn from experienced colleagues and industry experts.
• Length of Service awards to celebrate your milestones.

Our Commitment to Diversity & Inclusion

ASSA ABLOY fosters a workplace where everyone feels valued, respected, and included. We celebrate diversity and strive for equity in all aspects of our organization. Together, we innovate and create solutions that serve our global community.