Customer Care Rep

Responsibilities

• Maintaining the relationships with company’s major customers.
• Updating customers with job completion statuses via email, phone, and portal.
• Answering technician and customer phone calls and email requests.
• Closing out and ensuring work orders are in a billable status on customers’ portals.
• Preparing customer quotations for service repairs.
• Maintaining customer reports and workflow management.
• Proactively following up with customers upon request (phone/email).
• Able to multitask and juggle many assignments simultaneously.
• Able to operate in a fast-paced, high call volume, customer-focused office environment.
• All other duties as assigned.

  Requirements

  • Prior experience working in a high-paced, customer service environment.
  • Proven hands-on experience in developing customer relationships.
  • Exceptional communication (written/verbal) skills.
  • Organized self-starter with an innovative system of follow up.
  • Able to prioritize and execute required tasks with urgency.
  • Able to take direction.
  • Able to read and follow instructions, both written and verbal.
  • Proficient in MS Office Programs (Word, Excel, Outlook).
  • High school diploma; some college preferred.