Parts Counter Sales 1

Department: Machine Division (MAC) | Employment Type: Full Time | Location: North Dallas | Reports To: Cris Miles

About the role

Holt CAT in Dallas, Texas is looking for a Parts Counter Sales Representative. This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. We are located at 10950 Plano Rd, Dallas, TX 75238.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Sales of CAT parts to customers over the phone, via fax, e-mail or in person; serves as a point of contact for parts customers
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
• Ensures that product information systems are kept current and new product information is updated
• Assists customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis
• Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties assigned
• Demonstrate alignment with the company's mission and core business values; collaborate with key internal/external resources; participate in ongoing self‑development

Requirements

• High School diploma or GED preferred
• Minimum 2 years of customer service experience required; parts store experience preferred
• Must be able to obtain forklift certification
• Supervisory Responsibilities: None
• Travel: None
• Must have a valid driver's license

Skills

• Demonstrate well‑organized skills
• Demonstrate good phone and people skills
• Must be proficient with computers; experience with a computerized parts management system highly desired
• Must be capable of working in a fast‑paced environment
• Demonstrate excellent attention to detail
• Must have excellent attendance and work performance
• Must be self‑motivated with a high commitment to completing tasks in a timely manner

Schedule

Monday through Friday, 7:00 AM to 5:00 PM.