Parts Counter Sales 1

Department: Machine Division (MAC) · Employment Type: Full Time · Location: Weslaco

About the role

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent is expected to model the following practices daily: demonstrate alignment with the company's mission and core business values; collaborate with key internal/external resources; participate in ongoing self-development.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with Vision, Values, and Mission
• Sales of CAT parts to customers over the phone, via fax, e-mail, or in person
• Serves as a point of contact for parts customers
• Completes all parts transactions for internal/external customers in an accurate, timely, and supportive manner to ensure customer satisfaction
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
• Ensures that product information systems are kept current and new product information is updated
• Assists customers by responding to after-hour call-out needs by being available for after-hour calls on a rotating basis
• Promotes PCC orders, usage, HOLT Hose Vans, and current dealer promotions
• Requires regular and punctual employee attendance
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties assigned

Requirements

• Demonstrate well-organized skills
• Demonstrate good phone and people skills
• Must be proficient with computers; experience with a computerized parts management system highly desired
• Must be capable of working in a fast-paced environment
• Demonstrate excellent attention to detail
• Must have excellent attendance and work performance
• Must be self-motivated with a high commitment to completing tasks in a timely manner
• High School diploma or GED required
• Minimum 2 years of customer service experience required; parts store experience preferred
• Must be able to obtain forklift certification
• Must have a valid driver's license
• Supervisory responsibilities: None
• Travel: None

Physical requirements

• Involves extended periods in a stationary position
• Occasional movement inside the office to access office equipment and files
• Frequently communicates with others; must be able to exchange accurate information
• Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• Occasionally moves materials or equipment weighing up to 10 lbs

Work environment

• Generally performed in a professional office environment
• Frequently works at a fast pace with unscheduled interruptions