Parts Counter Sales 1

About the role

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions.

Responsibilities

• Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
• Sales of parts to customers over the phone, via fax, e-mail or in person.
• Serves as a point of contact for parts customers.
• Completes all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction.
• Participates in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators.
• Ensures that product information systems are kept current and new product information is updated.
• Affords assistance to customers by responding to after hour call outs needs by being available for after hour calls on a rotating basis.
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards.
• Performs other duties assigned.

Requirements

• High School diploma or GED required.
• Minimum 2 years of customer service experience required.
• Parts store experience highly desired.
• Must have a valid drivers' license.
• Must be able to obtain forklift certification.
• Travel Up to 5%
• Physical Requirements: Extended periods in a stationary position; occasionally moves materials or equipment weighing up to 10 lbs.

Qualifications

• Demonstrate well-organized skills.
• Demonstrate good phone and people skills.
• Must be proficient with computers.
• Experience with a computerized parts management system highly desired.
• Demonstrate excellent attention to detail.
• Must have excellent attendance and work performance.
• Must be self-motivated with a high commitment to completing tasks in a timely manner.