Parts Counter Sales 1

About the role

This position is responsible for communicating with customers in a positive, caring, and timely manner to enhance customer relations while maintaining accurate and efficient processing of all parts transactions. The incumbent in this position is expected to model the following practices daily: demonstrate alignment with the company's mission and core business values; collaborate with key internal/external resources; participate in ongoing self-development.

Responsibilities

• Model, promote, reinforce, and reward the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Sales of CAT parts to customers over the phone, via fax, e-mail or in person; serve as a point of contact for parts customers
• Complete all parts transactions for internal/external customers in an accurate, timely and supportive manner to ensure customer satisfaction
• Participate in all sales programs sponsored by HOLT and the dealership manufacturer that promote sales through incentives and meet or exceed specified objectives as measured by program administrators
• Ensure that product information systems are kept current and new product information is updated
• Assist customers by responding to after-hours call-out needs by being available for after-hours calls on a rotating basis
• Promote PCC orders, usage, HOLT Hose Vans, and current dealer promotions
• Work safely always and adhere to all applicable safety policies; comply with all company policies, procedures, and standards
• Perform other duties as assigned

Knowledge, Skills, and Abilities

• Well-organized
• Good phone and people skills
• Proficient with computers; experience with a computerized parts management system highly desired
• Capable of working in a fast-paced environment
• Excellent attention to detail
• Excellent attendance and work performance
• Self-motivated with a high commitment to completing tasks in a timely manner

Requirements

• High School diploma or GED required
• Minimum 2 years of customer service experience required; parts store experience preferred
• Must be able to obtain forklift certification
• Must have a valid driver's license

Physical Requirements

• Extended periods in a stationary position
• Occasional movement inside the office to access office equipment and files
• Frequent communication with others; must be able to exchange accurate information in these situations
• Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Occasionally moves materials or equipment weighing up to 10 lbs.

Work Environment

• Generally performed in a professional office environment
• Frequently works at fast pace with unscheduled interruptions