Parts Counter Associate
About the role
A position at White Cap offers an exciting and diverse environment where you’ll meet interesting people and have a variety of career opportunities. As part of the White Cap family, you’ll contribute to Building Trust on Every Job by being deeply knowledgeable, fully capable, and always dependable. This role focuses on assisting equipment customers by supplying the correct parts needed for maintenance and repair, strengthening customer relationships through product support.
Responsibilities
- Process orders, quote prices, and enter orders into the system while providing additional information to customers.
- Pull orders as required and prepare items for outbound shipments.
- Maintain cleanliness of the parts stockroom and warehouse.
- Keep merchandise displays stocked and clean.
- Perform inventory control functions, including receiving inventory, bin locating, and cycle counts.
- Demonstrate product knowledge and its applications by providing technical advice, troubleshooting, and resolving customer problems.
- Refer complex or unusual problems to a supervisor.
Work Environment
Located in a comfortable indoor area with infrequent unpleasant conditions. The role primarily involves sitting but includes frequent opportunities to move about. Rare occasions may require moving or lifting light articles. Overnight travel is typically less than 10% of the time.
Requirements
- High School Diploma or GED strongly preferred.
- Specialized skills training or certification may be required.
- Generally 2-5 years of experience in the area of responsibility.
Preferred Qualifications
- Knowledge of compact construction equipment.
- Parts sales experience.
- Heavy customer service experience.
- Mechanical aptitude.
- Advanced computer literacy.
- Proficient multitasking abilities.
- Excellent customer service skills.
- Strong problem-solving skills.
Work Type: On-Site