Parts Counter Associate

Responsibilities

• Aid Service Technicians in selecting parts needed for repairs in process and ensure they submit a Parts Requisition before charging out the parts; file requisition copy with repair order.
• Maintain a constant flow of parts to the service department to keep Technicians on the floor working.
• Occasionally assist walk-in customers in selecting required parts and suggesting companion parts/add-ons, offering specials to ensure the customer is exposed to the full product line.
• Safely pull purchased parts from stock in a timely and accurate manner.
• Determine availability of parts that are not in stock, submit an emergency order if needed by the customer.
• Answer phone calls before three rings and provide price quotes and other requested or applicable information, looking for opportunities to learn more about the customer.
• Notify Shop Foreman and customer immediately when ordered parts arrive; keep supervisor updated on any delays so the customer is aware of the estimated arrival time.
• Set up orders for daily shipment, delivery, and/or pick-up.
• Verify “will call” and “back order” files weekly and return to vendors or restock items as directed.

Qualifications

• Prior customer service experience.
• At least 3 years of experience in truck/automotive parts counter sales.
• Valid driver's license and able to meet insurance requirements.
• Forklift experience and ability to become forklift certified by TEC Equipment is preferred.
• Ability to maintain predictable and reliable attendance and work in a safe and alert manner.
• Ability to prioritize and complete multiple requests and responsibilities effectively and timely.